Limits of Liability
tinktube is not responsible for customer assemblies or designs.
tinktube sells tube and connector systems for custom construction projects and cannot be held responsible for projects completed by customers, whether they are projects inspired by photos or instructions from our website or other types of content.
tinktube will not be held responsible for any indirect, special, accidental or consequential damages by contract, tort or any other legal means.
Prices and Promotions
All information concerning prices, products, and promotions can be modified at any time. tinktube tries to keep prices as low as possible but reserves the right to make changes in prices, products, and promotions, at any time.
tinktube reserves the right to charge additional shipping costs in certain exceptional cases of transport overcharges.
Only one promotional code can be used per online order.
Promotional codes are applicable only to online orders and not applicable to previous purchases (no price adjustment).
tinktube components are guaranteed for one year from the date of delivery for any manufacturing defect.
Components are not guaranteed against rust and discoloration.
The warranty obligation provides for components replacement, not reimbursement.
Tinktube reserves the right not to honor the component warranty if it determines that there has been misuse, abuse or negligence on the part of the user.
No type of structures assembled by the customer will be guaranteed.
Loss or Damage During Delivery
In the case of a damaged package:
- Please take a photo before unpacking the order, then take additional photos of damaged merchandise once unpacked. This process is essential in order to file a claim with the carrier.
- Then contact Tinktube customer service at 1-888-614-0018 so that we can resend the missing or damaged merchandise to you. We will make a claim with the shipping company using the photos and information you have shared with us.
If the package(s) are lost or partially lost, contact us to begin the investigation process and return the merchandise.
While every effort is made to ensure ordering accuracy, errors may occasionally arise through the multiple stages of preparation.
Please report any error to us by phone or email within 30 days of shipment so that we can send the missing parts to you.
Products may be returned up to 30 days following the package shipping date, if the product is returned to our warehouse in resalable condition.
Only tubes cannot be returned.
tinktube will bear the shipping costs associated with returns.
Please contact our customer service by phone at 1-888-614-0018 or by email at [email protected] to obtain a return label.
Tinktube will not reimburse for products returned that were damaged during shipping and/or by the customer. It is your responsibility to properly package products you return to ensure that they reach our warehouse in their original condition.
Requests for return or exchange of products after the 30 day period will be automatically refused.
Shipping and Delivery
For all other questions about shipping or delivery, see our delivery information.
Use of photos and videos disclaimer
tinktube may use the photograph/video sent by clients in publications or other media material produced, used or contracted by tinktube including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc. tinktube will use the photo for identification purposes and will hold it in confidence.