Here is the information about our shipping and returns policy, including the rates, the delivery methods, the tracking option, the return process, the exclusions, and more.
We use FedEx Home Delivery to ship in the USA and Canada. This service is very similar to FedEx Ground, but personalized for home delivery.
- We ship all US orders from Lawrenceville (Close to Atlanta), GA, 30046, USA.
- We ship all Canadian orders from Farnham (Close to Montreal) QC, J2N 1C4 Canada.
- We ship the next business day for all orders received before 4 pm ETD.
- We do not process or ship orders during week-ends. FedEx delivers Saturday and Sunday, between 9am and 8pm.
- We cannot deliver to PO. Box.
Once shipped, orders will transit 1 to 5 days according to the map below.
You can pick up your order directly at our warehouse:
- At checkout, enter in the note field that you wish to pick-up your order;
- Wait for the e-mail confirmation that your order is ready for pick-up;
- Call us to schedule your pick-up with our customer service team.
Please note that the 15$ flat shipping fees won’t be waived for pick up orders.
A tracking number is sent once orders are packed and about to be shipped with FedEx.
Please allow 1 business day for the shipping process. A tracking number will be sent by email: If you cannot find the tracking number, please contact us at [email protected] or via the website chat platform.
For a follow up of your delivery: you can track your order here: https://www.fedex.com/en-in/tracking.html
You can receive updates on your delivery process by email or text message.
To subscribe, please follow these steps:
- Send an e-mail to the address [email protected] (it is not necessary to type anything on the subject line.)
- In the body of the message, enter the shipment tracking number. To track multiple shipments/orders, you can enter up to 30 tracking/order numbers (one per line, or separated by a comma).
- SMS “FOLLOW” followed by tracking number (e.g. “FOLLOW 123456789012”) to 9880971255.
- Then, just reply YES when you receive the welcome message.
For more information, visit https://www.fedex.com/in/small-business/sms-tracking.html
Special Delivery Requests
If you would like to request a specific delivery service for a certain time, date, or signature, please tell us so using the note box during your check-out on our online shop.
We will do our best to accommodate you.
Additional charges may be applied following the rules below:
Specific date delivery – 5$ per order
- If you need to arrange for delivery on a specific date you can request it.
- Maximum 14 days after the pick-up date and not before the standard delivery date.
- Available Monday to Saturday excluding holidays.
Evening delivery – 10$ per order
- If delivery must be made in person and you are not available during the day.
- You can specify delivery between 5 and 8 p.m. from Monday to Saturday.
Appointment delivery – 15$ per order
- If you need to arrange for delivery on a specific date and by a scheduled time, FedEx Appointment Home Delivery can contact the recipient by phone in advance to schedule the delivery.
- You can request a specific date, a specific time, or both.
- The request date cannot be before the standard delivery date.
- Available Monday to Saturday
Signature request – No fee
- By default, tinktube is asking FedEx to deliver packages with no signature request.
- You can request an indirect signature, direct signature, or adult signature when you order.
For more info: visit https://www.fedex.com/en-us/shipping/home-delivery.html
Products may be returned up to 30 days following the package shipping date, if the product is returned to our warehouse in resalable condition.
- Only tubes cannot be returned.
- tinktube will bear the shipping costs associated with returns.
- Please contact our customer service by phone at 1-888-614-0018 or by email at [email protected] to obtain a return label.
- tinktube will not reimburse for products returned that were damaged during shipping and/or by the customer. It is your responsibility to properly package products you return to ensure that they reach our warehouse in their original condition.
- Requests for return or exchange of products after the 30 day period will be automatically refused.
- Order with pipes: $15 flat shipping fee
- Order without pipes: $7,50 flat shipping fee
We offer delivery to Alaska for $120 for orders with tubes and $60 without tubes.
We offer delivery to Prince Edward Island, Nova Scotia and Newfoundland for a flat rate of 35$.
Please note that as of November 20, 2023, we no longer offer free delivery for orders of $195 or more.
Loss or Damage During Delivery
In the case of a damaged package:
- Please take a photo before unpacking the order, then take additional photos of damaged merchandise once unpacked. This process is essential in order to file a claim with the carrier.
- Then contact tinktube customer service at 1-888-614-0018 so that we can resend the missing or damaged merchandise to you. We will make a claim with the shipping company using the photos and information you have shared with us.
If the package(s) are lost or partially lost
- Contact us to begin the investigation process and return the merchandise.
While every effort is made to ensure ordering accuracy, errors may occasionally arise through the multiple stages of preparation.
Please report any error to us by phone or email within 30 days of shipment so that we can send the missing parts to you.